At 11k, we believe gaming should always be fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to every Philippine player who wants to keep their experience healthy and enjoyable.
11k provides practical features that help every Philippine player stay on top of their gaming habits — no matter how often you play.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. This keeps your spending predictable and within your personal budget. Adjusting limits downward takes effect immediately, while increases require a short cooling-off period to protect you from impulsive decisions. It is one of the simplest and most effective ways to stay in control of your gaming finances.
Enable session reminders so the platform notifies you after a set amount of continuous play time. Long uninterrupted sessions can affect your judgement and enjoyment, so regular breaks are strongly encouraged. You can configure reminder intervals from as short as 30 minutes up to several hours depending on your preference. When a reminder fires, you will see a clear on-screen prompt giving you the option to continue or log out. Taking short breaks keeps gaming a leisure activity rather than a compulsive habit.
If you feel you need a complete break from gaming, 11k offers a self-exclusion option that temporarily or permanently suspends your account. You can choose a cooling-off period ranging from 24 hours to several months, or request a permanent closure if needed. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from us. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. Reaching out to our support team is the fastest way to activate this feature.
Your full transaction and gaming activity history is available in your account dashboard at any time. Reviewing your history regularly helps you spot patterns — such as playing more frequently during stressful periods — before they become a problem. The history log shows deposits, withdrawals, game sessions, and time spent on the platform in clear, easy-to-read detail. Transparency about your own behaviour is a powerful first step toward responsible play. We encourage all members to check their activity at least once a week.
11k strictly prohibits anyone under 21 years of age from registering or playing on the platform, in line with Philippine gaming regulations. Age verification is required during registration, and we reserve the right to request additional documentation at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your login credentials private. Any account found to belong to a minor will be immediately suspended and all funds returned. Protecting young people from gambling harm is a responsibility we take very seriously.
Our player support team is available around the clock to assist with any responsible gaming concerns, account restrictions, or questions about the tools described on this page. You can reach us through the in-platform chat or by emailing [email protected] — we respond to all responsible gaming queries as a priority. We also encourage players who feel they may have a gambling problem to seek help from professional organisations in the Philippines that specialise in addiction support. You are never alone, and asking for help is always the right move. Your wellbeing matters more to us than your activity on the platform.
Gaming is meant to be an enjoyable form of entertainment. However, for some players it can become difficult to manage. Knowing the warning signs early makes it much easier to take action before the situation becomes serious. If you recognise any of the following in yourself or someone you know, we encourage you to use the tools above or contact our support team right away.
Chasing Losses
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. This behaviour often leads to larger losses and increased frustration. If you notice yourself doing this, stop the session immediately and take a break.
Spending Beyond Your Means
Using money set aside for rent, food, bills, or other essential expenses to fund gaming is a serious warning sign. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose without affecting your daily life or that of your family.
Neglecting Responsibilities
When gaming starts to interfere with work, school, family time, or sleep, it has moved beyond healthy entertainment. If you find yourself skipping important commitments or staying up excessively late to play, it is time to reassess your habits and consider setting stricter session limits.
Emotional Distress Around Gaming
Feeling anxious, irritable, or depressed when not playing — or using gaming as a way to escape stress or negative emotions — can indicate a dependency. Healthy gaming is driven by enjoyment, not by the need to avoid real-life problems. If gaming feels compulsive rather than fun, please reach out for support.
Need Help Now?
If you or someone you know is struggling with gambling-related issues, please contact our support team at [email protected] or reach out to a professional counselling service in the Philippines. You can also activate self-exclusion immediately by logging into your account and visiting the Responsible Gaming section of your profile settings. Help is always available — you do not have to face this alone.
11k is committed to providing a safe and enjoyable gaming environment for every player in the Philippines. Register today and explore our full game lobby — always at your own pace, always within your limits.