11k Privacy Policy

When you register an account on 11k, we collect basic personal information including your name, date of birth, mobile number, and a valid email address. This information is required to verify your identity, process your transactions, and maintain the security of your account. We also collect your preferred payment method details — such as your GCash or bank account number — solely for the purpose of processing deposits and withdrawals in Philippine pesos (PHP). During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal data you provide is used primarily to operate and maintain your 11k account, process financial transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional communications if you have opted in to receive them. Your activity data is used internally to personalise your experience on the platform, including surfacing game categories relevant to your preferences and adjusting your VIP tier based on your cumulative activity. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. 11k does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — strictly to the extent necessary to deliver our services, and all such partners are bound by confidentiality obligations.

11k uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to help us recognise you on your next visit and reduce the need to re-enter your credentials. We do not use third-party advertising cookies or share your browsing behaviour with external ad networks. You can manage or disable cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform, including the ability to stay logged in or access certain features. By continuing to use 11k after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 11k platform is encrypted using secure protocols, and our servers are protected by firewalls and access controls that restrict entry to authorised systems only. Payment information is handled through certified payment processors and is never stored in plain text on our servers. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. You are also responsible for keeping your account credentials confidential — never share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

As a registered member of 11k based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any inaccurate or incomplete information. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and financial compliance purposes. If you wish to withdraw your consent for any specific use of your data — such as receiving promotional communications — you can do so at any time by updating your account preferences or contacting our support team. We will respond to all data-related requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

11k reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered members through the platform or via the contact details associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data.